Operations Coordinator

Operations Coordinator


As the world’s largest LGBTQ media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 35 years, GLAAD has been a dynamic media force rewriting the script for LGBTQ acceptance. Our work tackles tough issues that shape the narrative and provoke dialogue that leads to cultural change. 

The work of GLAAD resembles a campaign-style work environment; there is always a high level of energy, excitement and activity for everyone in the organization; preparing for the next events/activities to accomplish our important media advocacy work, challenging anti-LGBTQ rhetoric and changing hearts and minds about our need for full equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.


Reporting to the Chief Operating Officer (COO), the Operations Coordinator will be a trusted partner responsible for providing critical and high-quality administrative support to the COO, anticipating daily needs, new and shifting priorities. In this role, the Operations Coordinator will manage a diverse range of projects supporting the Operations team, coordinate the day-to-day operations of GLAAD’s New York office and serve as a key liaison internally to other department across the organization and to GLAAD’s LA office. To be successful in this role it is expected that the Operations Coordinator will gain a thorough understanding of GLAAD, including its mission, values, key stakeholders, priorities and programs.


Administrative Support to COO

  • Provide dedicated administrative support to the COO, including correspondence, meeting scheduling, coordinating all travel and expenses, and traffic management of a high volume of documents for signature and execution.
  • Serve as liaison to Operations team members and other staff across the organization to help facilitate and troubleshoot operational and administrative issues and communications that support the smooth and efficient running of the COO’s office and the organization.
  • Prepare schedules to ensure the timely follow-up to action items from key meetings   
  • As required, provide back-up support for various operations and administrative functions

Project Coordination

  • Work with Operations team to provide insight and identify areas for workflow, systems and procedural improvements and participate in implementing solutions to evolving processes.
  • Work with HR/People Operations Associate to help coordinate employee onboarding and offboarding activities, the GLAAD internship Program, and the staff engagement program, including all-staff and monthly strategy & planning meetings.
  • Assist Finance and Human Resources with the preparation of organizational charts and check processing requests.
  • Assist other departments as requested on projects related to major fundraising events and training seminars. 

Office Management

  • Ensure a clean, organized and smooth-running NY office, including office supplies management, coordinating technology support, serving as the primary contact for NY office operations vendors and landlord, and managing conference room scheduling and calendars. 
  • Support LA Operations efforts remotely, including supplies management and bi-coastal meetings. 
  • Coordinate the scheduling and execution of all facilities management issues including, health and safety, general maintenance and cleaning, and office improvements. 

Perform other duties as determined by the Chief Operating Officer.


  • Bachelor’s degree or equivalent level of education and professional work experience.
  • 1-3 years’ operational experience in a mission-driven nonprofit organization. Prior work as an Assistant supporting a senior executive is highly preferred.  


  • Exceptional organizational and project management skills, including attention to detail.
  • Outstanding human relations skills, including a sense of humor, a positive can-do attitude and the humility to regularly incorporate feedback from others.
  • Flexibility and an ability to work collaboratively in a fast-paced environment that values participation and consensus. 
  • Unassailable integrity and the ability to engender the trust and confidence of a diverse and engaged staff.
  • Able to meet multiple time-sensitive deadlines, handle confidential information in a discreet and professional manner.
  • Ability to work both independently and under supervision in a fast-paced, goal-oriented team environment.
  • Proficient in basic office technologies and systems, including Gmail and Microsoft Outlook.
  • Willingness to travel, work alternative work schedules and remotely as needed, including nights/weekends.
  • Strong commitment and passion for GLAAD’s mission and core values.


  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer.
  • Willingness to travel within the city and nationally as necessary; and work alternative work schedules and remotely as needed, including nights/weekends. 
  • Ability to work outdoors and indoors in a variety of weather and temperature conditions.

Disclaimer:  This job description is meant to describe the general nature and level of work to be performed in this job and is not intended to be inclusive of all the assigned functions, responsibilities, or aspects of the job. GLAAD may at its sole discretion amend this job description at any time with or without notice. 

Employees must be able to perform the essential functions of the job satisfactorily and if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.  



GLAAD is committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height and weight, or other personal characteristics as may be protected by applicable law. We especially encourage members of historically underrepresented communities to apply, including LGBTQ people, women, people of color, and people with disabilities.


GLAAD was established with the premise that expanding diversity within the organization enhances the work experience and furthers the understanding of the entire mission that GLAAD is based upon. An atmosphere of civility and mutual respect towards difference is indispensable to the work process and enables the free interchange of ideas that is the basis of a successful organization. These differences may be cultural, ethnic, religious, intellectual, ideological or political. Each of these qualities is integral to the identity we form as individuals, and all are essential to creating a vibrant workforce here at GLAAD comprised of individuals with unique perspectives and backgrounds. GLAAD has committed itself to a workforce of inclusion, respect for difference, and fairness, and guarantees the same rights to all its employees to ensure the fullest degree of success within the organization.


Competitive salary commensurate with experience. Benefits include 403(b) retirement plan participation; escalating vacation beginning with 17 days, paid sick and personal days and holidays; and organization-paid health benefits, including medical, dental, vison healthcare and dependent options; flex spending accounts, and life and long-term disability insurance. 


Interested candidates should submit a cover letter and resume to jobs@glaad.org