IT Associate

IT Associate

New York, NY


As the world’s largest lesbian, gay, bisexual, transgender, and queer (LGBTQ) media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 30 years, GLAAD has been a dynamic media force rewriting the script for LGBTQ acceptance. Our work tackles tough issues that shape the narrative and provoke dialogue that leads to cultural change. 

GLAAD operates with support from foundations, corporations and individuals from every corner of the United States. Our highly skilled team of more than 50 staff work out of our Headquarters in New York and an office in Los Angeles, and support our expanded reach through multiple chapters across the country. Over the past several years, GLAAD has achieved rapid and significant growth and currently has an annual operating budget of approximately $12 million.

The Opportunity

GLAAD seeks a part-time, junior-level IT Associate (20 hours per week) to support the work of the IT Director. The computing environment is preparing to undergo a serious transition / modernization; the IT Associate will have the opportunity to participate. This role is ideal for someone with less than 3 years of IT support experience.

Key Responsibilities

  • IT/Server room cleanup to include inventory, asset tagging, & testing
  • Issue resolution in conjunction with offsite IT managed services partner
  • User desk-side support to include workstation setup, cabling management, & troubleshooting
  • Support IT infrastructure upgrade (moving from on-prem to hosted solution)
  • Complete other tasks as assigned

Candidate Profile | Competencies | Personal Qualities

The ideal candidate should possess the following experience, competencies and personal qualities:

Experience | Education:

  • Required: Experience working in a server room
  • Preferred: A+ and N+ certification
  • Preferred: Experience working with users in a nonprofit environment
  • Preferred: Knowledge of / experience working with older computing equipment / protocols

Competencies | Personal qualities

  • Excellent communication skills
  • Ability to influence and work with a wide array of personalities.
  • Ability to work well under pressure.
  • Highly motivated individual who takes full ownership of responsibilities and is a dependable teammate.
  • Adaptive individual, able to multi-task and adjust in a fast moving environment.
  • Strong organizational skills, and attention to detail.

The following MUST be included in your application:

A cover letter outlining your interest and experience specific to this position

A current resume





GLAAD Is An Equal Opportunity Employer

GLAAD is committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height and weight, or other personal characteristics as may be protected by applicable law.

Statement on Diversity:

GLAAD was established with the premise that expanding diversity within the organization enhances the work experience and furthers the understanding of the entire mission that GLAAD is based upon. An atmosphere of civility and mutual respect towards difference is indispensable to the work process and enables the free interchange of ideas that is the basis of a successful organization. These differences may be cultural, ethnic, religious, intellectual, ideological or political. Each of these qualities is integral to the identity we form as individuals, and all are essential to creating a vibrant workforce here at GLAAD comprised of individuals with unique perspectives and backgrounds. GLAAD has committed itself to a workforce of inclusion, respect for difference, and fairness, and guarantees the same rights to all its employees to ensure the fullest degree of success within the organization.

To Apply:


Employment will be contingent  upon the passing of a criminal background check