GLAAD Media Institute Business and Operations Director

GLAAD Media Institute Business and Operations Director

New York, NY


As the world’s largest LGBTQ media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 35 years, GLAAD has been a dynamic media force rewriting the script for LGBTQ acceptance. Our work tackles tough issues that shape the narrative and provoke dialogue that leads to cultural change. 

The work of GLAAD is a campaign-style work environment that operates on a breaking news cycle; there is always a high level of energy, and rapid activity for everyone in the organization; preparing for the next events/activities to accomplish our important media advocacy work, challenging anti-LGBTQ rhetoric, and changing hearts and minds about our need for full equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.


Reporting to the Executive Vice President, GLAAD Media Institute, the Business & Operations Director is responsible for the overall business management of the GLAAD Media Institute business operations. 

Working in partnership with the EVP, the Business & Operations Director will help develop infrastructure and processes, strategies, and plans to appropriately support the EVP and the GMI practice, continue its growth and expand its brand identity, equity and reputation and impact on media; increase the organization’s visibility.

The ideal candidate will have the ability to handle complex situations and relationships and multiple responsibilities simultaneously mixing long-term projects with the urgency of immediate demands on the organization and a precise focus on execution.

This role will work closely with the EVP and GMI team to work internally will all departments – Development, Communications, and Operations – as well as be expected to work seamlessly with partners, advocates, activists, and media managing our wealth of partnerships for GMI.


  • Work with the Executive Vice President in managing the overall functionality of business, operations, partnerships, and strategy for GLAAD Media Institute
  • Partner relationship management and retention
  • Ensuring, managing, and developing successful and impactful cross-team relationships 
  • Managing current processes and building and developing new 
  • Managing and evaluating current systems and infrastructures providing creative and innovative business solutions that advance the mission and objectives
  • Managing CRM and generating reports that analyze partnership while mining data to generate growth projections
  • Managing Database
  • Partner with EVP on the day to day data and business operations
  • Supporting GLAAD’s Senior Leadership as needed and directed


  • Required: BA College degree.  Advanced degree a plus
  • Required: no less than 10 years of corporate, consulting, or agency management experience 
  • Required: Superior organization, communications, analytical, and logistics skills. A proven concern for detail, organization, and timely follow-through. 
  • Superior project management skills, including managing projects with multiple and competing deadlines and the ability to work under pressure.
  • Ability to work independently, to work under supervision, and to work in a team and goal-oriented environment.
  • Strong computer skills and knowledge, including Google Drive, Microsoft Word, PowerPoint & Excel
  • Experience with project management software.
  • Willingness to pitch in and help with projects across departments.
  • Positive attitude and sense of humor desired.
  • Experience in LGBTQ, social justice, and nonprofit representation of other marginalized communities is a plus. 


  • Commitment to DEIA - A strong commitment to ensuring that DEIA strategies are incorporated into all partnership development and event planning work and that diverse communities are fully represented in GLAAD’s work in these areas.
  • Race & Equity - Recognition of the impact of structural racism on LGBTQ communities, such as racial disparities in access and outcomes and the need for LGBTQ organizations and movements to actively address these disparities. Committed to learning about and enhancing practices related to racial equity in this role,
  • Project Management - Exceptional project management skills, including managing projects with multiple and competing deadlines and the ability to work under pressure.
  • Attention to Detail - Superior organization, analytical, and logistics skills. A proven concern for detail, organization, and timely follow-through. 
  • Work Style: Very adaptable with equal ability to work independently, under supervision, and collaboratively in a team and goal-oriented environment. Willingness to pitch in and help with projects across departments,  Approaches work with a positive attitude and sense of humor.
  • Technology Proficiency - Strong technology skills including proficiency with Google Drive, Microsoft Word, PowerPoint & Excel. Experience with project management software, including Basecamp a plus.
  • Relationship Building & Communication – able to work and build trust across differences related to race, gender, identity, gender expression, sexual orientation, among others.  Self-aware about own personal identity and how it may impact interactions with others.
  • Commitment to GLAAD’s Mission: A passion for LGBTQ people and commitment to GLAAD’s mission and work promoting LGBTQ acceptance.  


  • Mobility to work in a standard office setting and to use a computer and other standard office equipment
  • The position is based in New York and must have the willingness to travel as necessary, work alternative work schedules including nights/weekends, and remotely as needed. 
  • GLAAD is currently operating remotely and is expected to transition to a hybrid work arrangement.

Disclaimer:  This position announcement is meant to describe the general nature and level of work to be performed in this job and is not intended to be inclusive of all the assigned functions, responsibilities, or aspects of the job. GLAAD may at its sole discretion amend this job description at any time with or without notice. 

Employees must be able to perform the essential functions of the job satisfactorily and if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. 


GLAAD was established with the premise that expanding diversity within the organization enhances the work experience and furthers the understanding of the entire mission that GLAAD is based upon. An atmosphere of civility and mutual respect towards difference is indispensable to the work process and enables the free interchange of ideas that is the basis of a successful organization. These differences may be cultural, ethnic, religious, intellectual, ideological, or political. Each of these qualities is integral to the identity we form as individuals, and all are essential to creating a vibrant workforce here at GLAAD comprised of individuals with unique perspectives and backgrounds. GLAAD has committed itself to a workforce of inclusion, respect for difference, and fairness, and guarantees the same rights to all its employees to ensure the fullest degree of success within the organization.

GLAAD is also committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height, and weight, or other personal characteristics as may be protected by applicable law. We especially encourage members of historically underrepresented communities to apply, including LGBTQ people, women, people of color, and people with disabilities. 


Competitive salary commensurate with experience. Benefits include 403(b) retirement plan participation; escalating vacation beginning with 17 days, paid sick and personal days and holidays; and organization-paid health benefits, including medical, dental, vision healthcare, and dependent options; flex spending accounts, and life and long-term disability insurance. 4

Apply for this position here.